Bungie's Subclass Moments email informs players of their Subclass usage. While most of the player base is aware of the stat update, some still haven't received it, forcing them to check their inboxes every day.
Technically, the email should reach all Destiny 2 users who have verified email addresses, but nothing is ever too easy in Destiny 2. There may still be a few boxes you need to cross off.
What to do if you haven't received your Destiny 2 Subclass Moments email
If you still haven't received your email, try following these instructions:
- Check your Spam folder.
- If you changed your email address in Destiny 2 in recent months, check your old email address.
- Make sure that you’re subscribed to Bungie newsletter emails.
Players who have completed all three but have yet to receive Subclass Moments will need to wait until Bungie fixes this issue permanently. This is a known issue within the community as there are still many players who don't receive their Subclass emails despite satisfying all the prerequisites.
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There appears to be an inconsistency in the system that prevents players from receiving the statistics email they have been waiting for. Although it isn't clear whether affected players will receive the next one once Bungie resolves the issue, there are no guarantees that they'll be included in the next one.
Bungie has been having a difficult time with its Subclass Moments email. Players have also been missing Vote emails, and the company's email lists have a long history.